Use this guide if the school’s Digital Sign In/Out App is stuck, keeps spinning or does not finish a sign-in or sign-out submission.

Look for the success message. The submission has not gone through unless the app displays a success message. A spinning screen is not confirmation that the student has signed in or out.

1. Check Wi-Fi and internet access

1. Leave the Digital Sign In/Out App. If Guided Access is enabled on the iPad, an authorised staff member must turn it off first so they can access the device settings.
2. Open Settings → Wi-Fi and check that the iPad or tablet is connected to the school’s Wi-Fi network.
3. Connected to Wi-Fi does not always mean connected to the internet. Try opening a webpage in the device’s browser to check that internet access is working.
4. If there is no internet access, reconnect to a school-approved Wi-Fi network with a working internet connection. Contact the school’s IT person or network administrator, if available, if you cannot get it connected.
5. Once internet access is working, return to the Digital Sign In/Out App and try again. Check for the success message, then restore Guided Access if the school normally uses it.

If you need help leaving Guided Access, contact your school’s device administrator or staffsupport@uniqueschools.ie for assistance with the passcode.

2. Log out and back in

1. Log out of the Digital Sign In/Out App.
2. Log back in and try the submission again.
3. Check that the success message appears before treating it as complete.

If you need the login or logout credentials, contact staffsupport@uniqueschools.ie. Do not publish or share device credentials with students.

3. Check for an app update

1. Open the device’s app store and check whether an update is available for the Digital Sign In/Out App.
2. Install the update if one is available.
3. Reopen the app, try again and check for the success message.

4. Restart the iPad or tablet

Turn the device off, then back on. Open the Digital Sign In/Out App, log in if needed and try again.

If Guided Access is enabled on an iPad: an authorised staff member should turn it off before restarting. Ask your school’s device administrator or staffsupport@uniqueschools.ie for help with the passcode. Once the app is working, restore the school’s normal supervised device setup.

Still not working?

Email staffsupport@uniqueschools.ie with your school name, whether sign-in or sign-out is affected, the device/app version if available, and the steps already tried. Describe any error or spinning screen. Do not include passwords or passcodes.

Until a successful submission is confirmed, follow your school’s normal attendance and supervision procedure rather than assuming the digital entry was saved.