Help a parent or guardian get back into the school app when they cannot sign in, including after changing their email address. School staff can reset the guardian’s password from the student’s profile. The parent can then sign in and update their own password and email address.
Already signed in? The parent can skip the password reset and go straight to Change the email address in the app below.
1. School staff: reset the guardian’s password
- Sign in to uniqueschoolapp.ie.
- Click Search Student Profile at the top right of the Dashboard.
- Find the student and open their profile.
- Find the correct parent or guardian in the contact section, then click Reset Password beside their details.
- Follow the on-screen steps to set a unique temporary password.
- Give the temporary password directly to that parent or guardian using your school’s approved secure method. Ask them to sign in to their existing app account and change it straight away.
Check the guardian before resetting. Confirm you are helping the correct person and selecting the correct account. Do not use a shared or predictable temporary password, or include passwords in support emails.
2. Parent or guardian: change the temporary password
Once the parent has signed in to the school app:
- Open the side menu.
- Tap their name to open their profile.
- Tap the settings icon at the top right.
- Choose Change Password and follow the on-screen steps to set a new password that only they know.
3. Parent or guardian: change the email address in the app
- Open the side menu in the school app.
- Tap their name.
- Choose Change Email Id on their profile page.
- Enter the new email address and follow the on-screen steps to complete the change.
Password and email changes are in different places. Change Password is inside the top-right settings menu. Change Email Id is on the parent’s profile page.
If the parent still cannot sign in
If the reset does not resolve the issue, or the parent is unsure which sign-in details to use, contact the appropriate support team below. Do not create a second account as a workaround.
- School staff: email staffsupport@uniqueschools.ie.
- Parents and guardians: email support@uniqueschools.ie.
About VSware and other school records: these steps cover the parent’s school-app account. If their contact details also need to change in the school’s records, check that separately with the school administrator.