Use this guide when a parent or guardian changes their mobile number, or the number on their child’s record is incorrect. The school can update it in Add & Edit Students/Staff, or the parent can update their own number in the school app.

1. Update the number as school staff

1. Sign in to uniqueschoolapp.ie and open Administration → Add & Edit Students/Staff → Students.
2. Find the correct student and click Edit (pencil).
3. Check which guardian’s number needs changing. Confirm the new number using your school’s normal verification process.
4. Update that guardian’s mobile number and country code, check the details and click Submit.

Irish mobile numbers: select +353 and leave out the first 0: enter 087… as 87…. For an international number, choose the correct country code.

2. What happens to the parent’s account?

If school staff change the number: the parent is unlinked and will be asked to relink in the school app. They must enter the updated mobile number and verify it using the OTP sent to that number.

If the parent changes their own number in the school app: they remain linked. Updating it themselves does not unlink their account.

This is a phone-number and account-link change, not a change to the parent’s login email or password.

Tyro, VSware and primary schools

Tyro schools: Unique Schools initially imports guardian phone numbers from Tyro. Later phone-number changes must be made by school staff in Add & Edit Students/Staff, or by the parent in the school app. Do not rely on changing the number in Tyro or waiting for a two-hour sync to update an existing guardian number in Unique Schools.

VSware schools: guardian contact details are maintained separately in Unique Schools. Keep the school’s VSware contact record up to date too.

Primary schools: staff can update the guardian number directly in Unique Schools using the steps above.

If the parent still cannot see their child

Ask them to complete the relinking prompt using the new number and OTP. If they still need help, follow Parent Cannot See Their Child: Guardian Linking Checks or contact staffsupport@uniqueschools.ie.

For email or password issues, see Reset a Parent’s App Password or Change Their Email Address. For the wider student-management instructions, see Add & Edit Students/Staff.