When sending a Personal Notification (PN) to an individual family, you can enable replies. This allows the parent/guardian to respond directly within the app, creating a secure, threaded conversation.
This guide explains how to:
- Find a parent’s reply
- Respond back
- Close the conversation when finished
How You Know a Parent Has Replied
If replies were enabled when the PN was created:
- You will receive an email notification when the parent responds.
- The email will direct you to log in to the Dashboard to view and reply.
Step-by-Step: Viewing & Responding to Replies
1. Log In
Go to uniqueschoolapp.ie
2. Go to Personal Notifications
Navigate to:
- Communications > Personal Notifications > Manage Personal Notifications
- By default, you will land on the “All” tab.
3. Switch to the “Unread” Tab
- Click on the Unread tab.
- This will display all Personal Notifications that contain unread replies.
- You will also see an unread reply count beside “Personal Notification” on the left side menu
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4. Open the Conversation
You will see two icons beside the Personal Notification:
- Green Chat Icon – View the reply and respond
- Red Icon – Close the conversation
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5. Replying to the Parent
Click the Green Chat Icon to:
- View the full message thread
- Type your reply
- Add images or PDFs if required
Both you and the parent can attach:
- Images
- PDF documents
This keeps all communication organised in one secure thread.
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6. Closing the Conversation
When the matter is resolved:
- Click the Red Close Icon
This will:
- Close the conversation
- Prevent further replies from the parent
You can still view the conversation history at any time.
Why Use Personal Notification Replies Instead of Email?
Using PN replies efficiently can replace back-and-forth email communication.
Benefits include:
- All communication saved in one place
- Automatically stored on the Student Profile
- Full visibility of read/delivery status
- No searching through email threads
- Supports the school’s Single Point of Engagement
- Everything remains securely within the school app system.
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