Sending Personal Notifications

Direct, Targeted & Confidential Communication

Personal Notifications allow you to communicate directly with:

  • An individual Parent/Guardian
  • A Staff Member
  • A Student (if enabled)
  • A Specific Group

Unlike News or Notifications, Personal Notifications are targeted and private, giving you full control and visibility.

With Personal Notifications, you can:

  • See exactly who has read the message (click here)
  • Send to an individual or group
  • Enable replies for two-way communication
  • Send automatic unread email reminders
  • Add users to an existing PN thread (click here)
  • Mark as Private (visible only to you and the Principal)
  • Include students (if registered on the app)

How to Create a Personal Notification

There are two ways to begin — depending on whether you’re messaging an individual or a group.


Option A: Send to an Individual Family

  1. Search for the student using the search bar (top right of Dashboard)
  2. Click Send PN (top right)
  3. Choose Primary Contact, Secondary Contact, or Both
  4. Choose whether you want to allow the parent to reply

You are now on the Personal Notification creation screen.

Note:
“Enable Reply” is only available when sending to an individual family.


Option B: Send to a Group

  1. Go to Personal Notifications
  2. Select Manage Personal Notifications
  3. Click Add PN

You are now on the Personal Notification creation screen.


Creating the Message (Same for Individual or Group)

Once on the creation screen:

  1. (Optional) Select a Template
  2. Enter the Title
  3. Enter the Content
  4. (Optional) Add Image, Video, or PDF

Best Practice:

  • Always add at least one image (otherwise the school crest displays).
  • Avoid PDFs where possible — they are not mobile-friendly. Copy and paste content into the message for better readability.

Scheduling (Optional)

  • Set a future Send Date/Time
  • Set an Archive Date (default is 60 days after sending – Still viewable in app for parent under Archived Personal Notifications)

Selecting Recipients

  • Choose who to Send To (Parent, Staff, Group)
  • Apply filters if needed
  • Select individual users or Select All
  • Click Add to Notification to move them to the Final List

Settings Explained

  • Send as Push Notification
    – Sends an app alert (enabled by default)
  • Send SMS
    – Sends to non-app users via text message
  • Unread Email Reminder
    – Sends an automatic email after 24 hours if unread
  • Include Student in PN
    – Sends to the student if they are registered
  • Mark as Private
    – Only you and the Principal can view this PN

Final Step

  • Preview the message
  • Click Submit

 

 

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