Personal Notifications allow you to see:
- Who has read the message
- Who has not read the message
- Whether the Push Notification was successfully delivered
- Whether the user is registered on the app
This insight is extremely valuable when trying to ensure parents are receiving important communications.
If parent is registered and a message is not delivered and remains unread, it usually means:
- Notifications are turned off
- They changed phones and did not reinstall the app
The unread email reminder option when creating a Personal Notification is great for these situations so it is recommended to use every so often.
You can also see whether a parent has registered on the app, giving you further context before following up.
How to View Delivery & Read Status
1. Access Personal Notifications
- Go to uniqueschoolapp.ie and login
- Click Personal Notifications
- Select Manage Personal Notifications
By default, you will see the Personal Notifications you have previously sent.
2. Check Read / Unread Status
In the main list, you will see:
- A Read column
- An Unread column
Click on either number to open a detailed report of recipients.
Understanding the Detailed Report
The report provides the following information:
Student Name & Read Status
- Usually marked as Unread
- Only applies if “Include Student in PN” was enabled when sending
Primary Contact
- Displays the Primary Contact name (or staff member if sent to staff)
- Shows whether they have read the message
Secondary Contact
- Displays the Secondary Contact name
- Shows their read status
Push Notification Delivery Status
Beside each contact you will see one of the following:
⚠️ Warning Symbol
- Push Notification was not delivered
- Hover over the icon for more details
✅ Check Symbol
- Push Notification was successfully delivered
- Click the report icon to view the exact delivery time and devices
App Registration Status
You will also see an indicator beside each name:
🟩 Green Box
- User is registered on the app
🟥 Red Box
- User is not registered on the app
Why This Is Important
This feature helps you:
- Identify parents who may not have the app installed
- Confirm whether a message was successfully delivered
- Avoid unnecessary follow-up emails
- Maintain clear, trackable communication
- It ensures you are not guessing whether communication has reached home.
Feel free to reach out to us directly via email or book a free Zoom training session via the button below